Last Updated: June 2026
At Orvanta Perfumes, customer satisfaction is our top priority. We take great care in ensuring that every product is delivered in excellent condition. Please read our Refund and Returns Policy carefully before making a purchase.
Returns
Due to the personal nature of perfumes and fragrance products, we only accept returns under the following circumstances:
- The product arrives damaged or defective.
- You receive the wrong item.
- The product is missing from your order.
To be eligible for a return, you must contact us within 7 days of receiving your order. The item must remain unused, unopened, and in its original packaging.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges for:
- Opened perfume bottles
- Used fragrance products
- Tester bottles that have been opened or used
- Products damaged due to misuse or improper handling by the customer
- Sale or clearance items
Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund request.
If approved:
- Refunds will be processed within 5–10 business days.
- The refund will be issued through the original payment method used for the purchase.
- Processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us immediately with:
- Your order number
- Clear photos of the product and packaging
- A brief description of the issue
After verification, we will arrange a replacement or full refund at no additional cost.
Exchanges
We only replace items if they are defective, damaged, or incorrectly shipped. If you need an exchange, please contact our customer support team within 7 days of delivery.
Return Shipping
- If the return is due to our error (wrong item, damaged product, or defective item), Orvanta Perfumes will cover the return shipping costs.
- For all other approved returns, customers may be responsible for return shipping charges.
Order Cancellation
Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and will be subject to this Returns Policy.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Orvanta Perfumes
Website: orvantaperfumes.com
Email: support@orvantaperfumes.com
We are committed to providing a smooth and satisfactory shopping experience for every customer.